PROJECT OVERVIEW
The client is seeking qualified professional services to continue the maintenance and operation of the client’s existing SaaS information system which involves the following activities and following staff:
Maintenance and Operation Scope:
- Project/Program Management
- Platform Management
- Licensing Management
- Performance Management
- Availability Management
- Scalability Management
- Environment Management
- User Management
- Security Incident Management
- Incident Management
- Software Updates, Vunerability Scanning and Patch Management
- Data Management
- Data Release Management (Data Load, Data Validaton, Work Product Updates)
- Data Governance
- Data Archive
- Data Transfer
- Documentation
- Managed IT/Helpdesk
- Statutory and Council Mandates
- Programmatic Changes
- Software Changes
- Warranty
- Contractor Hosted Facility Environment
Required Staff:
- •Management & Operations Manager
- Systems Architect
- Application Architect
- MDM Architect
- Dashboard Architect
For more information, contact austin@provteam.com