(TNS) — Before he became California governor last year, Gavin Newsom built his reputation as a tech-savvy Bay Area politician, who wrote a book arguing government should follow Silicon Valley’s lead and embrace new technology.
But five months into the biggest crisis of his governorship, technology problems have become major stumbling blocks to his coronavirus strategy. The state’s unemployment system has been mired in delays, leaving thousands of people desperate for aid checks in limbo. California’s health insurance program for low-income residents has dropped coverage for thousands of people due to computer errors.
And last week state officials announced they had vastly undercounted coronavirus case data due to a series of human mistakes and IT glitches. None of the problems have easy fixes.
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