Programmers, lawmakers want AI to eliminate bias, not promote it

When software engineer Bejoy Narayana was developing Bob.ai, an application to help automate Dallas-Fort Worth’s Section 8 voucher program, he stopped and asked himself, ‘‘Could this system be used to help some people more than others?”

Bob.ai uses artificial intelligence, known as AI, and automation to help voucher holders find rental units, property owners complete contracting and housing authorities conduct inspections. The software and mobile app were released in 2018 in partnership with the Dallas Housing Authority, which gave Narayana access to data from some 16,000 Section 8 voucher holders.

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