Senior Manager – Salesforce Center of Excellence (COE)

Job Description

With minimal direction, provide management for areas of responsibility, setting the direction for operations and change-the-business across technical functional areas or lines of business. Is responsible for knowledge of disparate technology for strategic use throughout the enterprise, possibly including one or more of the following functions: software engineering, platform system development, information security, enterprise architecture, infrastructure (including data center, network, and telephony) and/or Program/Project Management. Provide a platform for continuous improvement and transformation to better meet GTS and business needs.

Essential Functions

• Provide direction to the team as required
• Inform others of high-level technical impediments spanning across technology areas, businesses, or technology crises; provide updates, and progress in relationship to timelines or SLAs, partnering and building a relationship with key stakeholders for planning and execution
• Consistently meet deliverables’ target date or within expected timeframe
• Provide technology functional planning in support of GTS and company direction and overlaying strategies for technical infrastructure, architecture, application systems, and/or related business processes within technical functional area, and ensure proper functioning, and cohesive implementation
• Direct technical daily, quarterly and annual planning for group
• Engage team and peers in opportunity identification to further enhance/deliver technology
• Drive and adopt functional change within technology group and adjacent areas through smaller incremental and step changes
• Engage in reactive and proactive issue identification, problem-solving, and action extending beyond the team
• Active participant in determining or developing best practices for technology functional areas, and technology within the overarching function, possibly including but not limited to: software engineering, platform system development, information security, enterprise architecture, and/or infrastructure (including data center, network, and telephony)
• Identify operational and strategic risks; mitigate identified risks
• Remain current on new technology and methods to ensure state-of-the-art and cost-effective solutions to business processes
• Coordinate training to ensure all departmental staff have appropriate skill sets and receive appropriate information/instruction

Job Specifications

Typically has the following skills or abilities:

• Bachelor’s degree in related field or equivalent experience; Minimum of 1 additional year of experience related to functional area
• Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
• In-depth knowledge for primary technology area
• Strong demonstrated people skills and technical visionary skills
• Prefer experience managing multiple technology functions

Preferred Skills:

The Senior Manager, Salesforce Center of Excellence (COE) provides strategic, operational, and people leadership for VSP’s multi org Salesforce ecosystem. This role is accountable for the overall health, scalability, and business value delivery of Salesforce across multiple lines of business, ensuring consistent platform governance, delivery excellence, and alignment to enterprise technology strategy.

• Advanced knowledge of Salesforce solutions and experience working with Salesforce platforms in enterprise environments
• Demonstrated experience leading a Salesforce COE platform team or large-scale Salesforce program
• Strong understanding of Salesforce governance, SDLC and release management practices
• Experience managing vendor delivery models and cross-functional teams

• Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or Architect‑level certifications
• Experience with Mulesoft, API development, etc.
• Experience supporting regulated or highly governed enterprise environments
• Strong executive communication and stakeholder management skills
• Experience balancing multi‑org or multi‑cloud Salesforce environments