Website Apple
Position Overview:
As an IS&T Technician, you will provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors. You’ll perform impact assessment and troubleshooting according to established procedures, while documenting problems, troubleshooting steps, and resolutions.
Key Responsibilities:
- Provide technical support via telephone, chat, email, and ticketing system for Apple employees and contractors…
- Perform impact assessment and troubleshooting according to established procedures…
- Document problems, troubleshooting steps, and resolutions…
- Manage support cases and advocate for the caller by “owning” the issue…
- Handle hierarchical and functional critical issues…
Qualifications:
- 1 year of experience providing hardware and software technical support for Macs, iOS devices, Apple…
- Strong troubleshooting and problem resolution skills…
- Conceptual understanding of IP networking and basic network troubleshooting skills…
- Experience using an IT service management or CRM system for tracking technical support cases…
- Experience using a knowledge base system…
To apply for this job please visit jobs.apple.com.