How California managed its digital COVID-19 response

People across the country sought more online services for work, education and health care during the COVID-19 pandemic than ever before, leading to an unprecedented demand for digital expertise within state and local government agencies over the past year.

To keep up with the public’s desire for information and online tools, Angie Quirarte, California’s deputy director of digital innovation, said her team worked 20-hour days, forged heaps of new inter-governmental collaborations and advocated for massive shifts of state and local resources to offer online support for residents. And they kept their sanity while doing it, she told StateScoop, even as the pandemic ensured that the work was never truly done.

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