Technical Support Specialist

This position has been previously advertised. If you have already submitted an application, it is not necessary to re-apply.

Under direction of the Information Technology Supervisor II (IT Sup II), the Information Technology Specialist I (IT Spec I) will be responsible for providing support to internal and external customers performing a high degree of technical troubleshooting and network analysis, coordinating incident resolution efforts with internal service teams and external vendor staff, and using multiple system utilities to obtain and analyze environment data. The IT Spec I performs a broad range of technical functions requiring extensive experience with a variety of systems, including mainframe systems, servers, networks and associated system applications, utilities and monitoring software. The IT Spec I provides technical guidance to staff and customers, demonstrating strong communication and excellent customer service skills while ensuring effective issue resolutions and knowledge sharing.

Telework

This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given.

Visa Sponsorship

The Department of Technology does not provide visa sponsorship and is not an E-Verify employer.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave. Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual – CalHR