On a sweltering day several months ago, 35-year-old Terry Phillips got his first cell phone. He was sitting on the side of a freeway off-ramp in Sacramento with a cardboard sign, when a car pulled up and the driver held a brown paper bag out the window. Despite his stiff knees and unrelenting cough, Terry stood to receive the bag. Inside, he found several granola bars, a bottle of water, and—to his surprise—an old iPhone and a charger inside.
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