The California Governor’s Office of Emergency Services, hereinafter referred as “Cal
OES” requires [Insert Contractor Name], hereinafter referred to as “Contractor” to
conduct a statewide study. The study will determine the feasibility of developing a
statewide system to enable all Californians, including older adults, individuals with
disabilities, and other at-risk persons to voluntarily provide vital health and safety
information, with an encrypted connection, to be available to all first responders in an
emergency if a 911 call is placed. This study is a legislative mandate in Assembly Bill (AB)
911, the Manny Act, pursuant to Chapter 686, Statutes of 2019 to Government Code
MINIMUM QUALIFICATIONS FOR PROPOSERS
1. Minimum of four (4) years’ experience in the public safety consulting experience.
2. Minimum of four (4) years’ experience in the development and design of a CAD
3. Minimum of four (4) years’ experience designing, engineering, building and
supporting Next Generation 911 systems.
4. Minimum of two (2) years’ experience with state statute and regulatory processes
PROJECT TASKS AND DELIVERABLES
The Contractor shall provide Cal OES, the results of the feasibility study and the funding
estimate in a final report by October 1, 2020. The feasibility study shall be made public by
The feasibility study shall include, at a minimum:
A. The feasibility of a database that can be used by all Californians, including older
adults, individuals with disabilities, and other at-risk persons to voluntarily provide
vital health and safety information. For purposes of the feasibility study the following
must be taken into consideration:
i. All database information shall be available by first responders in an
emergency if a 911 call is placed.
ii. Information submitted through the statewide system will be confidential
and not a public record, and information collected can only be disclosed
to law, fire, and emergency medical service personnel at the scene of an
iii. Technology used in the statewide system will require the person submitting
the information to confirm its accuracy, and states the information will be
used only by public safety dispatch personnel and first responders for
planning for and responding to emergencies that would result in a 911
iv. The system incorporates, to the extent doing so is consistent with public
safety and is technologically feasible, shared infrastructure and elements
of other public safety and emergency communication networks, as
specified in the bill.
v. Include the estimated funding necessary to plan, test, implement,
operate, and maintain the statewide system on an annual basis.
B. The feasibility of integrating the data gathered to support AB-911 with existing 911
Customer Premise Equipment, Next Generation 911 (NG911), and Computer Aided
Dispatch CAD, and Record Management Systems at each Public Safety Answering
i. Observe the existing CAD operations to catalog technology and systems;
ii. Compare existing CAD operations and technology to industry baselines;
iii. Prepare a gap analysis between CAD operations and industry baseline;
iv. Considerations for technology expansion or replacement;
v. Establish baseline capabilities, functionality and CAD system requirements
after NG911 implementation;
vi. Establish a technology baseline and determine the gaps to overcome
with an NG911 capable solution;
vii. CAD requirements – Existing equipment and configuration, integration
with telephony, mapping, logging, reporting and call handling;
viii. Management Information System requirements (MIS) – Existing MIS and
reporting tools and configuration;
ix. Complete a report on the current operational CAD environment and
identify for improvement by the advancement into an NG911 solution to
facilitate options for a conceptual design.
C. Rough order of magnitude estimate of cost to support the system. The cost should
provide a comparison of the cost to support a statewide system, versus each
individual PSAP purchasing a system individually. The cost should also include a
breakdown of the cost to support 4A and 4B above.
D. A minimum of 4 trips to Sacramento to meet with the CA 911 Branch. Meetings shall
be conducted in Sacramento and will require no more than 8 hours on site.