SAP Basis Specialist

Website SMUD

Job Summary

To provide SAP Basis Architect and Administration support in SAP technologies to ensure a state-of-the-art, stable, scalable, and reliable enterprise computing environment that meets the needs of the organization

The SAP Basis Specialist primary role is to be the architect, administrator and subject matter expert of the SMUD’s SAP suite of applications. This exciting position will be responsible for platform architecture design, planning, installing, configuring, maintaining, and supporting critical systems used by the business. The incumbent will apply analytical, communication, and problem-solving skills to help identify, communicate, and resolve issues. In addition, this individual will also be responsible for identifying and implementing system improvements to optimize performance and reliability in a manner consistent with organizational needs and industry best practices.

Duties/Responsibilities:

  • Provide 24/7 on-call and non-business-hour support for applications, as required.
  • Provide primary support on at least one major enterprise application or SAP Basis administration.
  • Provide secondary support for the other enterprise applications supported by the administrators group.
  • Serves as key person in troubleshooting system problems, taking ownership of problems to resolution.
  • Work with support analysts and technical staff to identify and resolve system issues such as outages and poor system performance.
  • Work with support analysts and technical staff to coordinate and schedule system installations, upgrades, and patches.
  • Coordinate and schedule system backups and restorations.
  • Coordinate and schedule and perform operating system, application, database and client tools patching and maintenance, and support migration of changes. Ensure patches are fully tested in test environments before moving to production systems.
  • Identify, evaluate and install application software patches.
  • Configure systems / applications from a technical perspective.
  • Ensures adherence to Service Level Agreements regarding application availability for applications with a large number of users.
  • Perform system sizing estimates.
  • Diagnose and resolve system-related issues.
  • Interface with software vendors for bug resolution, licensing issues, and system maintenance issues.
  • Interface with SMUD management via status reports and meetings.
  • Interface with the applications’ users and business units when necessary.
  • Install new application software releases and version upgrades.
  • Support, monitor, test, and troubleshoot hardware and software problems in support of applications.
  • Plan, create, and maintain appropriate procedures, documentation, inventory assessments, and other procedures related to administration of software applications, system and network (connectivity) architecture, system and database backup policies, and user management.
  • Administer application security including administration of application users, as necessary.
  • Provide ad hoc desktop support services for users of the applications.
  • Coordinate and/or provide user training for applications if necessary.
  • Conduct software and hardware evaluations and provide technical analysis.
  • Work with support analysts and technical staff to automate tasks, streamline processes, and perform administrative functions as needed.
  • Provide coordination of resources such as enterprise security, application development, network, operations, and analysts, in support of software applications.
  • Configure, maintain, and monitor batch jobs and related scripts. Resolve any batch job or script errors.
  • Participate in disaster recovery planning and testing, including assisting with fault tolerance and producing/maintaining disaster recovery plans.

Qualifications:

Education: High School diploma or equivalent

Experience: Five (5) years of progressively responsible relevant information technology work experience related to the administration of enterprise software applications.

Knowledge Of: Computer and software applications; methods and procedures involved in the administration of software applications to include the installation, setup, patching, troubleshooting, documentation and coordination; enterprise application systems design, configuration, and functionality; techniques of configuration, design and functionality; concepts of the system development lifecycle; concepts of data modeling; techniques and practices for resolving complex technical issues; data maintenance and retrieval; operating systems such as UNIX, Linux, Windows, or AIX.

Skill To: Analyze software application issues and determine effective course of action to improve operational functionality; develop testing criteria and conduct testing ; read and interpret plans, diagrams and specifications; prioritize and schedule work assignments effectively; tools and methods to support and develop business applications; communicate effectively in verbal and written forms; work independently or as a team member as required; effectively identify and organize work tasks in a logical manner; determine and allocate resources to projects effectively; orally and verbally communicate. Monitor and tune SAP systems and databases; weigh various suggested technical solutions against the original business needs.

Desirable Qualifications

  • Worked as a Technical Lead for at least two major enterprise level projects
  • Technical knowledge in the areas of IT infrastructure – Storage, Database, Server, Networking and Virtualization
  • Administration of multiple SAP and non-SAP technologies such as ECC6.0, BI, CRM, SAP PO, BPC, HANA, C/4 HANA, Ariba, SAP Cloud Integration, Success Factors, Cloud Connector, Fiori / Gateway
  • Acted as SAP Basis role in support of at least three major implementation or upgrade projects, including implementing, configuring, upgrade and supporting the applications
  • Excellent communication (written and oral) and interpersonal skills
  • Experience in administering NetWeaver Java solutions such as NWDI, EP 7.0, Adobe Document Services (ADS), PO, Web Dispatcher and System Landscape Directory.
  • Worked on the system upgrades, patching and migrations
  • Knowledge on system refresh processes
  • Experience in supporting SAP systems in a DB2 /AIX environment is a plus Experience in S/4 HANA upgrade is a plus
  • Experience with Distributed Architecture in a virtualized server/computing environment is a plus
  • Ability to work on multiple assignments and projects simultaneously
  • Proven skills in relationship building and customer focus

Skill To:

  • Excellent problem solving and analytical skills in troubleshooting application issues and problem resolution in a timely manner.
  • Proficient in documenting and maintaining application/technical architecture diagram, technical configuration, and system processes information.
  • Effective interpersonal skills and ability to maintain positive working relationship with technical and nontechnical staff at all organization levels.

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