Release & Environment Analyst

The Release & Environment Analyst will be responsible for working within the constructs of the ITIL Framework to help Information Technology teams exceed service levels by means of process execution and efficiencies. The role will specialize in analyzing processes and workflows and it’s objective is finding out how they can be improved.

• Develop, analyze, and manage application deployment and infrastructure maintenance plans.
• Identify dependencies, mitigate risks and scheduling conflicts.
• Supervise progress to implementation plan and design a backout strategy.
• Work cross-functionally to help facilitate applications and infrastructure changes to pre and production environments using deployment automation tools.
• Secure application checkout resources and facilitate checkouts in controlled environments.
• Monitor/police environment changes and ensure stability and quality.
• Ensure compliance with Enterprise Change Management Guidelines, provide guidance to IT Delivery Teams in establishing discipline around Build Delivery and Release process.
• Plan, communicate and coordinate database refresh activities for controlled environments.
• Create and/or maintain process documentation/workflows, knowledge articles and self-service guidance for applicable IT Services.
• Coordinate automated and manual deployment of various applications within the organization to non-production and production environments, utilizing tools like GitHub Actions, Azure DevOps, Jenkins, and Rundeck.
• Process builds using Jenkins (DevOps tool) and triage and solve any build issue that may occur.
• Regularly work with software developers, production managers, testers, vendors, and others on the production process.
• Work with developers and DevOps to develop & improve automation for application deployment to support the department’s goal of complete automation.
• Manage build, release, continuous integration (CI), and continuous delivery (CD) processes for software product releases.
• Support and improve company’s tools for continuous integration and continuous delivery (CI/CD).
• Work closely with Operations and Development to identify application candidates for automation to support continuous integration and continuous delivery (CI/CD).
• Work closely with the development team, DevOps, and architecture team to define best practices in the area of build and deployment and implement the adopted solutions.
• Work with the team to adopt DevOps and related practices and be an active advisor of best practices to our development partners.
• Create install plan for applications based on set instructions while collaborating with the development team. Coordinate walkthroughs with different teams supporting the deployment to ensure that proper steps, sequence of events, timings, and dependencies are identified prior to the deployment.
• Lead and coordinate all go-live activities including scheduling for on-time delivery, execution of the release plan and alignment across key partners, and post-release monitoring. Once these steps are identified, act as the point of contact for these activities and perform the actual installation of applications using automation.
• Ensure that all change records are audited for correctness, approvals for deployment are attached, back out steps are clearly identified, and all change management requirements are met and followed. Ensure that developers are aware of any change management changes/best practices policies and that they are enforced.
• Ensure that all applications are deployed correctly and occasionally triage issues that arise with build and deployment.

• Bachelor’s degree or equivalent in Computer Science or related field and 2+ years of experience in the job offered or related role
• Strategic thinking — an understanding of strategic business objectives and the ability to support development of a vision and strategy for ITSM and related processes and execute it effectively
• Proven ability to collaborate, build relationships and influence individuals to ensure that segregation and overlapping roles are identified and coordinated
• Ability to manage both technology and business stakeholders
• Familiarity with software development life cycle (SDLC), both traditional and agile
• Solid understanding of project management methodologies including the ability to identify and resolve issues, manage risks, develop detailed work plans and specifications, and run team meetings
• Relationship management — including working with both Infrastructure and Development Teams
• Ability to clearly present written information and findings and subsequent remediation plans in and outside of technology