Implementation Consultant

Website VSP

General Summary

Provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and Eyefinity software applications.

Essential Functions

  • Consult with clients to identify business workflow analysis
  • Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc.
  • Manage client expectations around application functions
  • Establish project milestones and ensure team deliverables are met
  • Remotely resolve customer issues during implementation
  • Investigate, track and resolve client issues
  • Build documentation, processes, and tools for services to ease implementation
  • Complete thorough and accurate documentation of training sessions and onsite consultations
  • Develop criteria for evaluating the success of implemented programs; recommend program improvements and implement resulting changes
  • Proactively identifies new processes and solutions
  • Assist in the development of criteria for evaluating training programs
  • Serve as a project lead on all aspects of assigned major training efforts. Manage logistics, curriculum, delivery, and assessment
  • Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation
  • Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers
  • Develop, recommend and implement process improvements to ensure quality service and improve efficiencies
  • Build documentation, processes, and tools for services to ease implementation
  • Facilitate seminars, workshops and other training sessions to address business and organizational needs
  • Conduct in-house staff training of updated software versions
  • Complete thorough and accurate documentation of training sessions and onsite consultations
  • Measure training effectiveness through question/answer, polling and surveys; monitor program effectiveness and report results to management
  • Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development, and Documentation

Job Requirements

Typically has the following skills or abilities:

  • Bachelor’s degree from an accredited college or university
  • Minimum of three years of experience implementing software and training for end-users
  • Minimum of three years of related professional experience
  • Strong interpersonal skills and a high standard for communication
  • Ability to be a team player and work effectively and prioritize customer satisfaction
  • Demonstrated experience implementing business or clinically oriented software solutions
  • Strong organizational and problem-solving skills
  • Demonstrated leadership skills
  • Working knowledge of software implementation
  • Proven ability to motivate and work within a team environment
  • Multi-tasking across several projects
  • Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff
  • Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
  • Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
  • Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles
  • Knowledge of computer-based training software, word processing, presentation tools.  Knowledge of web-based training and tracking tools
  • Ability to travel up to 50% of the time
  • Valid driver’s license
  • Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties


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