Implementation Consultant

General Summary

Provide leadership development, change management and training expertise in support of strategic business objectives for client implementations and Eyefinity software applications.

Essential Functions

• Consult with clients to identify business workflow analysis
• Work with clients to define system design and configuration for preferences, lens and frame inventory, scheduling, etc.
• Manage client expectations around application functions
• Establish project milestones and ensure team deliverables are met
• Remotely resolve customer issues during implementation
• Investigate, track and resolve client issues
• Build documentation, processes, and tools for services to ease implementation
• Complete thorough and accurate documentation of training sessions and onsite consultations
• Develop criteria for evaluating the success of implemented programs; recommend program improvements and implement resulting changes
• Proactively identifies new processes and solutions
• Assist in the development of criteria for evaluating training programs
• Serve as a project lead on all aspects of assigned major training efforts. Manage logistics, curriculum, delivery, and assessment
• Work with conversion team, IT support, Implementation Coordinators and training specialists to deliver a successful customer implementation
• Serve as an expert trainer/developer for enterprise-wide workforce development; serve as lead and mentor to other trainers
• Develop, recommend and implement process improvements to ensure quality service and improve efficiencies
• Build documentation, processes, and tools for services to ease implementation
• Facilitate seminars, workshops and other training sessions to address business and organizational needs
• Conduct in-house staff training of updated software versions
• Complete thorough and accurate documentation of training sessions and onsite consultations
• Measure training effectiveness through question/answer, polling and surveys; monitor program effectiveness and report results to management
• Keep up to date with new version upgrades by gathering information from all available resources, such as QA, Development, and Documentation

Job Requirements

Typically has the following skills or abilities:

• Bachelor’s degree from an accredited college or university
• Minimum of three years of experience implementing software and training for end-users
• Minimum of three years of related professional experience
• Strong interpersonal skills and a high standard for communication
• Ability to be a team player and work effectively and prioritize customer satisfaction
• Demonstrated experience implementing business or clinically oriented software solutions
• Strong organizational and problem-solving skills
• Demonstrated leadership skills
• Working knowledge of software implementation
• Proven ability to motivate and work within a team environment
• Multi-tasking across several projects
• Excellent verbal and written communication and interpersonal skill with an ability to establish rapport, trust, confidence, credibility with business owners and staff
• Demonstrated competency in communication, training, presentation, research investigation, analysis, negotiation, organizational and administration
• Demonstrated success working directly with customers to implement new products, achieving high customer satisfaction and efficient delivery of the software
• Demonstrated ability to work with and teach varying degrees of abilities and experience levels using technology, software tools and hands-on training methods to address adult learning styles
• Knowledge of computer-based training software, word processing, presentation tools.  Knowledge of web-based training and tracking tools
• Ability to travel up to 50% of the time
• Valid driver’s license
• Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties